Reference

Terms and Conditions That Cover Your Account

One set of terms covers your whole netbd account: the lobby, your account wallet, and the bKash, Nagad and Rocket rails you use to fund it.

Account rulesWallet usePayment railsSupport contact
netbd Terms and Conditions That Cover Your Account
ACCOUNT AND DATA

How We Handle Your Account Data

Everything tied to this policy happens inside your account, not over a phone call. Signing in needs the OTP sent to your registered Bangladesh number, and your account page lists active device sessions so you can end one you do not recognise. Session cookies keep you signed in between visits, and clearing them in your browser simply signs you out. Wallet history sits with our payments team for reconciliation with bKash, Nagad and Rocket, and we keep it for as long as those partners require before it is removed.

Login checks Every sign-in asks for an OTP on your registered Bangladesh number, and a new device asks again. Your account page lists open sessions and lets you end any of them.
Cookies we set Session cookies hold your login, and a small preference cookie remembers the last category you browsed. Clear them in your browser and you just sign in again next time.
Records we keep Wallet history, withdrawal checks and support threads are stored for reconciliation with bKash, Nagad and Rocket. Retention follows what those payment partners require, then the records are deleted.
Changing your details Name, number or closure requests go through support with an OTP check on the registered line. We confirm the change by email so you hold a dated record of what moved.
REACHING US

Where to Ask About Your Terms

Questions about the terms go to the same support desk that handles your wallet, so you are not passed between queues. Open live chat from the lobby header on mobile and paste your account number plus the wallet reference, meaning the TrxID from bKash or Nagad, or the Rocket number, and the agent can pull that record while you wait. Prefer writing? Send the same details by email and we reply to the address registered on your account. If your question is about a specific game rule, name the title and the studio behind it.

Live chat Open chat from the lobby header on mobile or desktop. Give your account number and the wallet TrxID, and the agent reads the same record you see in your account wallet.
Email Write from the email registered on your account. Attach a screenshot of the bKash, Nagad or Rocket confirmation when the question is about a payment or a held deposit.
Account changes Ask here to correct a name, swap your registered number or close the account. We confirm ownership with an OTP on that number before any change is applied.

Terms Questions You Send Us Most

These are the terms questions our desk answers most often, written the way we answer them in chat. If yours is not here, live chat is open from the lobby and an agent can quote the exact clause. Anything involving money is quicker to sort with the wallet reference to hand, so keep the bKash, Nagad or Rocket confirmation nearby before you write in.

Yes. One set of terms covers both, plus any cricket or slot page you open inside your account. There is no separate mobile agreement you have to accept.

No. One account per person, in your own name. If we find a second one tied to the same person or the same wallet, we close the duplicate and move the balance to your first account.

It gets held while we match the sender name against your account. Send from your own bKash, Nagad, Rocket, Upay or Bank Transfer next time and the credit lands without that check.

Ask support in chat or by email and confirm with an OTP. We settle any pending withdrawal first, then close the login. Wallet records stay with us as long as the payment partners require them.

Sometimes, when a payment rail or a local rule shifts. The updated wording goes up on this page, and carrying on with your account after that means you accept it.

Then please do not open an account. Access depends on your local law and eligible regions, and it is your responsibility to check before you register or send a deposit.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.